Support
We’re here to help.
Every email lands in a real inbox and gets a real reply. We aim to respond within 24 hours, usually faster.
Billing & subscriptions
Refunds, plan changes, receipts, or canceling.
Technical issues
App crashes, sync problems, or anything not working as expected.
Privacy & data
Data export, deletion requests, or privacy questions.
Safety concerns
Report a problem with coaching content or user safety.
Common questions
Before you email.
How do I cancel my subscription?
On iPhone: Settings → Apple ID → Subscriptions → Violet → Cancel. On the web: email billing@violetai.app and we’ll handle it. Your access continues until the end of the current billing period.
Can I get a refund?
iOS purchases are refunded through Apple at reportaproblem.apple.com. For web purchases, email us within 14 days of the charge for a full refund, no questions asked.
How do I delete my account and all my data?
Email privacy@violetai.app from the address on your account and we’ll delete everything within 30 days. You’ll get a confirmation when it’s done.
My coach is saying something wrong or unsafe.
Please report it. Long-press the message in the app to flag it, or email safety@violetai.app with a screenshot. We investigate every report.
Does Violet replace a real coach or doctor?
No. Violet is an AI coaching tool, not a licensed professional. For medical advice, injury rehab, or anything beyond general fitness and nutrition, please consult a qualified professional.
Why does my coach sometimes forget things?
The memory system summarizes older conversations rather than keeping every message verbatim. If something important is missing, tell your coach directly — anything you confirm gets stored as a durable memory.
Still stuck?
Not sure which inbox fits? Email us at the general line and we’ll route it for you.
hello@violetai.appReviewing our Privacy Policy or Terms?