Terms of Service

Terms of Service

These terms govern your use of Violet. They exist so you know what to expect from us, what we expect from you, and what happens if things go sideways. Read them carefully — especially the sections on health, AI output, liability, and arbitration.

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Please read this. These Terms contain important provisions about your rights and obligations, including a binding arbitration agreement, a class-action waiver, limitations on Violet’s liability, and an acknowledgment that Violet is not a medical provider. By creating an account or using the Service, you agree to these Terms.

Violet is not a doctor. Nothing in the app is medical, clinical, psychological, or nutritional advice from a licensed professional. If you are hurt, sick, pregnant, nursing, managing a chronic condition, recovering from an eating disorder, or experiencing a mental health emergency, consult a qualified healthcare professional before following any coaching the app provides. In an emergency, call 911 (US) or your local emergency number. In a mental health crisis, call or text 988 (US Suicide and Crisis Lifeline).

1. What Violet is

Violet is an AI coaching app covering training, nutrition, sleep, recovery, and general health habits. When you use the app, you are interacting with a language-model-powered coach that has been given a role, a memory of your past conversations, and a library of coaching-specific tools. It is software, not a human, and not a licensed professional.

2. Your account

To use Violet you need an account. You represent and warrant that:

  • You are at least 13 years old (16 in the EU, UK, and Switzerland)
  • You will provide accurate, current, and complete information during onboarding
  • You will keep your login credentials secure and will not share them
  • You are responsible for all activity that occurs under your account
  • You are not located in, under the control of, or a national or resident of any country subject to US government embargo (currently Cuba, Iran, North Korea, Syria, and Russian-occupied Ukraine), and you are not on any US government denied-party or sanctions list

If you are between the minimum age and the legal age of majority in your jurisdiction, please use Violet with the knowledge and consent of a parent or guardian.

3. Subscriptions, billing, and auto-renewal

Violet offers multiple subscription tiers. Current pricing is shown in the app and on our pricing page. By subscribing, you authorize us (or Apple, when purchased through the App Store) to charge the payment method on file on a recurring basis.

Free tier and trial

We offer a limited free tier so you can evaluate Violet before paying. Any paid trial period is disclosed at checkout. Unused free-tier limits do not roll over.

Auto-renewal

This is an auto-renewing subscription. Your subscription will automatically renew for the same billing period (monthly or annual) at the then-current price shown at checkout, charged to the payment method you provided, unless you cancel at least 24 hours before the end of your current period. You can cancel any time at no cost. Cancellation takes effect at the end of your current billing period — you keep access until then.

How to cancel:

  • iOS: Settings → [your name] → Subscriptions → Violet → Cancel Subscription
  • Web: email billing@violetai.app from the address on your account, and we will process the cancellation within one business day

For annual subscriptions, we will send you a reminder notice at least 3 days before renewal, as required under applicable law in California (Cal. Bus. & Prof. Code §17602), New York, and other states with auto-renewal notice requirements.

Refunds

Refunds for iOS purchases are handled by Apple via reportaproblem.apple.com under Apple’s refund policy. For web purchases, email billing@violetai.app within 14 days of the charge for a full refund, no questions asked. Residents of states with longer statutory refund rights (for example, Vermont’s 30-day window for online consumer sales) are entitled to the full period provided by law. After the refund window, refunds are granted on a case-by-case basis.

Chargebacks

If you dispute a charge with your bank or card network rather than contacting us first, we may suspend your account and may require repayment of the disputed amount before restoring service.

4. Health disclaimer and assumption of risk

Violet provides general fitness and nutrition information based on publicly available research. It is not a substitute for professional medical, nutritional, psychological, or mental health advice, diagnosis, or treatment. Consult a qualified healthcare provider before starting any new exercise or diet program, especially if you have a pre-existing condition, are pregnant or nursing, are recovering from or at risk of an eating disorder, are taking medication, or are under the care of a physician.

You acknowledge and expressly assume the risks associated with physical exercise and dietary change, including but not limited to: risk of injury, muscle strain, joint damage, cardiac events, dehydration, electrolyte imbalance, disordered eating patterns, and emotional distress. By using Violet, you assume these risks. Violet’s coaches are instructed never to push you through acute pain and to refer you to a medical professional when you describe symptoms suggesting a medical issue, but the ultimate responsibility for your safety rests with you.

Not for emergencies. Violet is not designed for medical or mental health emergencies. If you are experiencing chest pain, shortness of breath, dizziness, severe injury, suicidal ideation, or any other urgent medical or psychological condition, stop using the app and contact emergency services immediately. In the US: call 911 for medical emergencies, or call or text 988 for the Suicide and Crisis Lifeline.

Pregnancy and postpartum. Violet’s general coaching is not designed for pregnancy, postpartum recovery, or breastfeeding. If you are pregnant, postpartum, or nursing, consult your healthcare provider before following any program or nutrition guidance from Violet.

Eating disorders. Tracking calories, macros, and weight can be harmful for people with a history of disordered eating. If you have or have had an eating disorder, please speak with a qualified healthcare professional before using Violet’s nutrition features.

5. Your content

You own what you enter into Violet — your goals, workouts, food logs, progress photos, chat messages, all of it. By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to store, process, transmit, and display your content solely for the purpose of providing the Service to you. That license ends when you delete your content or your account.

We will not use your personal content to train AI models. See our Privacy Policy for details on how we handle data.

6. Acceptable use

You agree not to:

  • Use Violet to harm yourself or others, or to obtain medical advice that requires a licensed professional
  • Use Violet for medical diagnosis, drug interaction checks, clinical decisions, or any other use requiring a licensed clinician
  • Reverse-engineer, decompile, or scrape the app, API, or website beyond normal use
  • Extract, copy, or attempt to derive the system prompts, tool schemas, memory extraction logic, or underlying models that power the coaching
  • Use Violet’s outputs to train a competing AI model or service
  • Use automated scripts, bots, or other tools to access the Service at scale
  • Resell access to Violet or use it to build a competing product
  • Submit content you do not have the right to share
  • Attempt to jailbreak, manipulate, or bypass the coach’s safety guardrails
  • Use the Service in violation of any applicable law, regulation, or third-party right

We may suspend or terminate accounts that violate these rules, with or without notice.

7. AI-generated content and output disclaimer

Coaching output is AI-generated and may be wrong. Violet’s responses are produced by large language models. Even with careful prompting and safety checks, AI can occasionally produce inaccurate, incomplete, outdated, biased, or unexpected output. You expressly acknowledge that AI-generated coaching may be inaccurate despite our controls, and you agree that Violet is not liable for any consequence of your acting on AI-generated output, including but not limited to physical injury, illness, financial loss, emotional distress, or property damage.

You should:

  • Treat coaching suggestions as starting points, not prescriptions
  • Verify claims independently when the stakes are high
  • Consult qualified professionals for anything that goes beyond general fitness and nutrition
  • Flag obvious errors via in-app feedback or at safety@violetai.app so we can improve the product

8. Third-party services and Apple

Violet integrates with third-party services (Apple Health, payment processors, analytics, cloud hosts, LLM providers, and others). Your use of those services is governed by their own terms and privacy policies. Violet is not responsible for third-party service availability, behavior, or content.

App Store notice (Apple users). These Terms are between you and Violet, not Apple, and Apple is not responsible for the Service or its content. Apple has no obligation to furnish any maintenance or support for the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service to you (if any); to the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession or use of the Service. You must comply with any applicable third-party terms of agreement when using the Service. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

9. Intellectual property and DMCA

The Service, including the name “Violet,” the Violet marks, the coach personalities, the system prompts, the application code, the design, and all related intellectual property, is owned by Violet or its licensors and is protected by copyright, trademark, and other laws. You may not use any Violet intellectual property without our prior written consent, except as expressly permitted by these Terms.

If you believe your copyrighted work has been copied in a way that constitutes copyright infringement on the Service, please send a notice containing all the information required by the Digital Millennium Copyright Act (17 U.S.C. §512(c)(3)) to our designated agent:

  • DMCA Agent: Joshua Howland
  • Email: dmca@violetai.app
  • Mailing address available on request

We respond to valid DMCA notices by removing or disabling access to the allegedly infringing material. We may terminate accounts of repeat infringers.

10. Termination

You may stop using Violet at any time. We may suspend or terminate your account if you violate these Terms, if we are required to do so by law, or if continuing to serve you would be unsafe for you or others. On termination, your right to use the Service ends immediately. We will give you 30 days from termination to export your data via privacy@violetai.app before it is permanently deleted, except where immediate deletion is required by law or by you.

Sections that by their nature should survive termination will do so, including: ownership of intellectual property, disclaimers, limitations of liability, indemnification, the dispute resolution provisions, and the miscellaneous provisions.

11. Indemnification

You agree to defend, indemnify, and hold harmless Violet and its operator, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your content; (b) your use or misuse of the Service; (c) your violation of these Terms; (d) your violation of any third-party right, including any intellectual property or privacy right; or (e) your violation of any applicable law. Violet reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Violet does not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your fitness, health, nutritional, or lifestyle goals. Violet makes no warranty regarding the accuracy, completeness, reliability, or suitability of any AI-generated coaching output.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, Violet’s total aggregate liability for any and all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid Violet in the 12 months preceding the event giving rise to the claim, or (b) five hundred US dollars ($500). Violet will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or loss of goodwill, even if Violet has been advised of the possibility of such damages.

Important carve-outs. The limitations in this Section 13 do not apply to: (a) liability for personal injury or death caused by Violet’s negligence; (b) Violet’s fraud, gross negligence, or willful misconduct; (c) liability that cannot be excluded or limited under applicable consumer-protection law; or (d) your indemnification obligations under Section 11.

14. Limitation period

Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim accrues, or it is permanently barred. This shortened limitation period does not apply where prohibited by applicable law.

15. Dispute resolution and arbitration

Please read this section carefully. It affects your rights. This section contains a binding individual arbitration provision, a class-action waiver, and a jury-trial waiver. It limits the ways in which you and Violet can seek relief from each other. You have the right to opt out of arbitration within 30 days of creating your account — see below.

15.1 Informal resolution first

If you have a dispute with Violet, please email legal@violetai.app first, describe the problem, and allow us 30 days to attempt to resolve it. Most issues can be resolved quickly without formal process.

15.2 Binding individual arbitration

If a dispute cannot be resolved informally, you and Violet agree to resolve the dispute through binding individual arbitration, except as described below. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or, at your election, by JAMS under its consumer arbitration rules. Arbitration will be held in the US county where you reside, or another location mutually agreed. A single arbitrator will decide the dispute. The arbitrator’s decision will be final and may be entered as a judgment in any court of competent jurisdiction.

Arbitration costs. For any claim brought by a consumer, Violet will pay all arbitration filing, administration, and arbitrator fees that exceed the cost of filing the same claim in a court of competent jurisdiction, consistent with the AAA Consumer Rules. Each party pays its own attorneys’ fees, except where the arbitrator awards fees under applicable law.

Discovery. The arbitrator will have the authority to grant motions dispositive of all or part of any claim and to award the same damages and relief that a court could award. Each party may obtain reasonable discovery necessary to present its case.

15.3 Class-action and jury-trial waiver

You and Violet each waive the right to have disputes resolved by a jury or through a class, collective, representative, or private attorney general action. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of representative or class proceeding. This class-action waiver is independent of the agreement to arbitrate — if the agreement to arbitrate is found unenforceable in whole or in part, the class-action waiver will nonetheless continue to apply in any court proceeding, to the maximum extent permitted by law.

15.4 Mass arbitration protocol

If 25 or more claimants represented by the same or coordinated counsel file arbitration demands against Violet within a 30-day period raising substantially similar claims (a “Mass Filing”), the following procedures apply:

  • The claims will be batched into groups of no more than 50 arbitrations. Only one batch may be active at a time.
  • The first batch of up to 10 bellwether cases will be selected (5 by claimants’ counsel, 5 by Violet) and proceed first. The remaining cases will be stayed until bellwether resolution.
  • After bellwether resolution, a 60-day mediation window will begin. The parties will attempt to resolve the remaining cases using the bellwether results as guidance.
  • Cases not resolved in mediation will proceed in subsequent batches of up to 50 at a time.
  • AAA or JAMS filing, administrative, and arbitrator fees for any Mass Filing will be calculated consistently with these batching procedures and are not payable as a flat aggregate at the time of mass filing.

Participation in a Mass Filing does not waive any individual rights under this Section 15. If a court determines that any part of this Section 15.4 is unenforceable, the remainder will remain in effect.

15.5 Carve-outs from arbitration

Notwithstanding Section 15.2, either party may:

  • Bring an individual claim in small-claims court if it qualifies
  • Seek injunctive or other equitable relief in a court of competent jurisdiction to stop or prevent actual or threatened infringement, misappropriation, or violation of its intellectual property rights, confidential information, or security
  • Seek pre-arbitration temporary or preliminary injunctive relief to preserve the status quo pending arbitration

15.6 30-day opt-out right

You can opt out of the arbitration agreement in Section 15.2 and the class-action waiver in Section 15.3 by emailing legal@violetai.app within 30 days of first creating your account, with the subject line “Arbitration Opt-Out” and including your name and account email. Opting out will not affect any other provision of these Terms, and you will still be bound by Section 15.1 (informal resolution) and Section 15.5 (carve-outs).

16. Governing law and jurisdiction

These Terms are governed by the laws of the State of Utah, United States, without regard to its conflict-of-law principles. The Federal Arbitration Act governs Section 15. Any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of those courts.

17. Rights of consumers in the EU, UK, and Switzerland

EU / UK / Swiss consumers: If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland, mandatory provisions of the law of your country of residence apply to your relationship with Violet notwithstanding the choice of Utah law. Nothing in these Terms limits your rights under those mandatory provisions. In particular, nothing in these Terms affects your rights under the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Rights Act 2015, the General Data Protection Regulation (GDPR), or comparable national laws implementing those rights. Any dispute with an EU/UK/Swiss consumer may be brought in the courts of the consumer’s country of residence. The arbitration agreement in Section 15 does not apply to the extent it conflicts with mandatory consumer-protection law in your country of residence.

For dispute resolution, EU consumers may also use the European Commission’s online dispute resolution (ODR) platform at ec.europa.eu/consumers/odr. UK consumers may contact the UK’s dispute resolution bodies.

18. Force majeure

Violet will not be liable for any delay or failure to perform under these Terms to the extent caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, government action, labor disputes, internet or power failures, failures of third-party services (hosting, payment processors, LLM providers), or natural disasters.

19. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Violet’s prior written consent. Any attempt to assign or transfer without consent is void. Violet may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

20. Severability

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable or, if that is not possible, severed from these Terms. The remaining provisions will continue in full force and effect. Section 15.3 (class-action waiver) is explicitly severable from the rest of Section 15.

21. Entire agreement

These Terms, together with the Privacy Policy and any other policies or guidelines referenced by URL, constitute the entire agreement between you and Violet regarding the Service and supersede any prior or contemporaneous understandings. No oral statement or representation made by any person is binding on Violet unless reflected in writing here.

22. Export controls and sanctions

You may not use, export, re-export, import, or transfer the Service except as authorized by US law, the laws of the jurisdiction in which the Service was obtained, and any other applicable laws. In particular, you may not use the Service in or export it to any country subject to comprehensive US economic sanctions (currently Cuba, Iran, North Korea, Syria, and Russian-occupied Ukraine) or to any person on the US Department of Treasury’s Specially Designated Nationals List or the US Department of Commerce’s Denied Persons List.

23. No waiver

Violet’s failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by Violet.

24. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will notify you in the app before they take effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. If you do not agree to a material change, your remedy is to stop using the Service and close your account.

25. Contact

Questions about these Terms: legal@violetai.app
Billing questions: billing@violetai.app
Safety concerns: safety@violetai.app
DMCA notices: dmca@violetai.app